Shipping policy

Shipping policy

Delivery

We ship our products from Germany with reliable carriers (e.g. DHL, Deutsche Post or comparable providers) to the delivery address you provide. We deliver to addresses within the European Union and to Switzerland. Delivery to parcel lockers is possible.

Delivery times

Unless a different period is stated in the respective offer, goods are delivered within approx. 1–3 working days in Germany and Austria, approx. 3–7 working days in other EU countries and approx. 4–8 working days in Switzerland after conclusion of the contract (in the case of agreed advance payment, after receipt of your payment). No deliveries are made on Sundays and public holidays. If you have ordered items with different delivery times, we ship the goods in one consignment; the delivery time is then determined by the item with the longest delivery time.

Shipping costs

Shipping costs are clearly shown in the shopping cart and on the order page.

  • Germany: €4.90; free shipping on orders of €99 or more.
  • Other EU countries: €4.99; free shipping on orders of €149 or more.
  • Switzerland: €7.99; free shipping on orders of €149 or more. Customs duties and import charges may apply and are to be borne by the buyer.

All prices include the applicable VAT. No additional customs duties or import charges apply within the EU.

Returns

Returns are possible within 30 days of receipt (see right of withdrawal). You bear the direct cost of returning the goods.

  • Germany: Via our returns portal https://v7udwd-f1.returnsportal.online you receive a discounted return label for €3.50. After registering, you will receive all further information including the label by e-mail.
  • All other countries: Please send the goods back yourself and at your own expense with a carrier of your choice to: JT Ecommerce Solutions, vaerm GmbH, Rainstallweg 1, 93073 Neutraubling, Germany. We recommend insured shipping with tracking.

Shipping status and tracking

As soon as your order has been shipped, you will receive a shipping confirmation by e-mail with a tracking number, where available.

Undeliverable shipments

If a shipment cannot be delivered due to an incorrect address, refusal of acceptance or failure to collect from the carrier, we reserve the right to charge the costs of the return shipment and of renewed shipping.

Transport damage

If goods are delivered with obvious transport damage, please report such defects to the carrier immediately if possible and contact us without delay: support@vaerm.de

Contact

vaerm GmbH, Franz-Klühs-Str. 7, 10969 Berlin, Germany, e-mail: support@vaerm.de